BY USING AND/OR VISITNG THE COMPANY’S “ONLINE” AND “OFFLINE” ACTIVITIES (the “Services”) OR BY OTHERWISE GIVING THE COMPANY YOUR INFORMATION, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY.
If you do not agree to any of these terms, then please do not use any of the Company’s Services or give the Company any of your information.
The Information Collected
The Company may ask you for Personal Information, such as your name, e-mail address, and mobile number. We may collect this Personal Information through various forms and in various places through the Services, including account registration forms, contact us forms, or when you otherwise contact us. In addition to any Personal Information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. The Company may use this Usage Information for a number of purposes including to enhance or otherwise improve our Services.
The Company also collects your IP address or other unique identifier (“Device Identifier”) for your computer, mobile or other device used to access our Services (“Device”). A Device Identifier is a number that is automatically assigned to your Device used to access our Services, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your Personal Information, the Company will treat it as Personal Information.
In addition, tracking information is collected as you navigate through our Services, including but not limited to, geographic areas. If you are traveling in a vehicle requested via our Services, the driver’s mobile phone will send your GPS coordinates, during the ride, to our servers. Most GPS enabled mobile devices can define one’s location to within 50 feet. The Company collects this information for various purposes, including to determine the charge for the transportation you requested via our Services, to provide you with support, to send you promotions and offers, to enhance our Services, and for our internal business purposes. We may also have features that allow you to share this information with other people (such as your family, friends or colleagues) if you choose. For example, when you choose to split the fare for a trip with other users, all users splitting the fare can see the GPS coordinates recorded by the driver’s mobile phone for that particular trip, as well as certain information about the users (such as the User’s name) who have agreed to split the fare for that trip.
Use of Personal Information
The Company uses Personal Information for internal and service-related purposes only. Based upon the Personal Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, telephone, or SMS or text message, in accordance with your wishes.
We use your information to closely monitor which features of the Services are used most, to allow you to view your trip history, store your credit card information on a secure page, view any promotions we may currently be running, rate trips, and to determine which features we need to focus on improving.
We use your IP address to help diagnose problems with our computer server, and to administer our web site. Your IP address is used to help identify you, but contains no personal information about you. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
In addition, we may use your Personal Information that we collect about you to:
- (a) Provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties,
- (b) Process your registration with the Services, including verifying your information is active and valid,
- (c) Improve the Services, to customize your experience with the Services, or to serve you specific content that is most relevant to you,
- (d) Enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions,
- (e) Contract you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies,
- (f) For internal business purposes,
- (g) For inclusion in our data analytics, and
- (h) For purposes disclosed at the time you provide your information or as otherwise set forth in this Policy.
The Company does not rent, sell, or share Personal Information about you with other people or nonaffiliated companies, except to provide products or services you have requested, when we have your permission, or when we provide the information to trusted partners who work on behalf of or with the Company under confidentiality agreements. These companies may use your Personal Information to help the Company communicate with you about offers from the Company and our marketing partners. However, these companies do not have any independent right to share this information.
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive Personal Information required to process a purchase is not used for any other purpose by our financial services providers or the Company.
The Company may disclose Personal Information in response to legal process, for example, in response to a court order or a subpoena. It also may disclose Personal Information in response to a law enforcement agency’s request, or where it believes it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, to verify or enforce compliance with the policies governing products and applicable laws, or as otherwise required or permitted by law or consistent with legal requirements.
The Company reserves the right to transfer all Personal Information in its system in the event that the Company is sold, merged, or otherwise assigned such that control rests with a different entity.
Web beacons are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. Web beacons or similar technologies help us better manage content on our Services by informing the Company what content is effective, count users of the Services, monitor how users navigate our Services, or to count how many particular articles or links were actually viewed. The Company may use web beacons from time to time for purposes such as these.
An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to our Services, and is deactivated or deleted thereafter.
Information from Third Parties
The Company may supplement the information collected about you through our website or Mobile Application with outside records from third parties in order to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the information we receive from those sources with information we collect through our Services. In those cases, we will apply this Policy to any Personal Information received, unless we have disclosed otherwise.
Mobile Application Information
The Company’s Services are primarily provided through an application on your mobile, tablet computer, or similar device (“Mobile Application”). We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you related to such Mobile Applications.
When you use our Mobile Application, it may automatically collect and store some information from your mobile device such as your phone number, IP address, geolocation, the manufacturer and model of your mobile device, among other information.
The Company may use information automatically collected by the Mobile Application in order to operate and improve our Mobile Application or our Services; to prevent, discover, and investigate violations of this Policy, to customize the content or services on the Mobile Application for you, among other ways.
With respect to geolocation data we track through your Mobile Device, we use that geolocation information for various purposes – including for you to be able to view the drivers in your area that are close to your location, for you to set your pick up location, and to send you promotions and offers. Except as otherwise permitted in this Policy, the Company will not share this information with third parties for any purpose and will only use this information for the sole purpose of providing you with the ability to request transportation via the Company’s Mobile Application. You may at any time no longer allow our Mobile Application to use your location by turning this feature off at the Mobile Device level.
The Company also provides some of your Personal Information, such as your first name, to the driver who accepts your request for transportation so that the driver may contact and find you. The companies for which drivers work (that are providing the transportation service) are also able to access your Personal Information, including your geolocation data.
We may associate your unique mobile Device Identifier or Mobile Application usage information with any Personal Information you provide, be we will treat the combined information as Personal Information.
Information Given to Third Parties
The Company may share non-personally identifiable information, such as aggregated user statistics and log data, with third parties for industry analysis, demographic profiling, to deliver targeted advertising about other products or services, or for other business purposes. We do not sell, share, rent or trade the information we have collected about you, including Personal Information, other than as disclosed within this Policy or at the time you provide your information. We do not share your Personal Information with third parties for those third parties’ direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information.
The Company uses third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as drivers and companies they work for to provide the Services, and other third parties to house the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide support, provide geo-location information to our drivers, enable us to send you special offers, perform technical services, or perform other administrative services. We may provide these vendors with access to user information, including Personal Information; this information sharing is limited to only the information needed by the vendor to carry out the services they are performing for you or for us. Each of these vendors is obligated not to disclose or use Personal Information for any other purpose. While we may use third party analytics service providers to evaluate and provide us with information about the use of the Services and viewing of our content, we do not share Personal Information with these analytics service providers, but they may set and access their own cookies, web beacons, and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.
Updating your Information and Canceling your Account
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Personal Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through (???). We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
You may also cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through (???).
We will retain your Personal Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Personal Information and Usage Information (including geo-location, trip history, credit card information, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account (such as addressing chargebacks from your credit card companies), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
Security of Your Information
The Personal Information and Usage Information the Company collects is securely stored within our databases. We use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and Secure Socket Layers (SSL) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. The Company cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.
The Company does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register with or use the Services. In the event that the Company learns that it has collected Personal Information from a person under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you are a parent or guardian of a minor under the age of 18 and believe he or she has disclosed Personal Information to us, please contact us at (???).
From time to time, the Company may update this Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Policy. If we make any material changes, we will notify you by email or by means of a notice on the Services prior to the change becoming effective. This will serve as your notification of these changes. We encourage you to periodically review this page for the latest information on our privacy practices.